Posted by Dr Fro 9:06 AM
Glowing Praise

--Original Message--
From: phreaux
Date: 2004-09-27 22:51
To: info@partypoker.com
Subject: RE:Hand History from PartyPoker.com [#1684215]

I am very happy with your response. Thank you for taking action.

Is it possible that, either out of policy or gratuity, to reimburse me the
pot that I lost? Either out of PP.com's pocket or directly from the
offender?

I would not mind this being in the form of a deposit bonus tied to a large
number of raked hands.

Thank you

Craig

--Reply--

From: info@partypoker.com
To: phreaux@hotmail.com
Subject: RE:Hand History from PartyPoker.com [#1684215]
Date: Mon, 27 Sep 2004 23:51:32 -0400 (EDT)

Dear Craig,

We do understand and respect your concern, and agree with the fact that the disconnection in this hand may have put you in a disadvantageous position.

Although certain hands look suspicious, the fact is, that we could never say for sure that a player has disconnected on purpose. We do have records of all players disconnects and details of the hands in which they occur and use this information to make a fair and accurate determination of the players motives. If we find a pattern suggesting that a certain player usually disconnects in key moments of the games where a bet/raise must be called or folded, then we act accordingly by removing that players disconnect protection.

Please keep in mind that a player can and will be legitimately disconnected at times that would look suspicious. If a player demonstrates a pattern of doing this we will remove his protection, even if that player was genuinely experiencing connectivity problems. Removing a players disconnect protection does not necessarily assume that player was maliciously using the system set up, to protect honest players.

The protection is a privilege, and we grant it to players that demonstrate a track record of non suspicious play. It is because of the above listed reasons that cannot, in this case, take any money won away from the player in question and refund players that might have been affected.

However, having said this, we realize the loss you incurred and understand that we are not in a position to accurately determine the outcome of the game had this incident not taken place. I therefore have proceeded to add you the amount of $23 as bonus for making the situation whole again and as a token of our appreciation for reporting this to us and helping us in our efforts to maintain the integrity of the site

If you have any further questions, comments or concerns, please contact us at alerts@partypoker.com and we will be more than glad to assist you.

Regards,

Francis Hamilton,
Investigations Team,
PartyPoker.com

--Reply--

From: phreaux
Date: 2004-09-28 7:52
To: info@partypoker.com
Subject: RE:Hand History from PartyPoker.com [#1684215]

I think that is fair and I thank you. I understand the circumstantial evidence situation you are faced with.

I will put glowing praise of Party Poker on my website for this resolution.

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