We appreciate you taking the time to report situations of alleged Disconnect Protection abuse at Partypoker.com.
Starting with the hand
# 488738229
that you sent to us, we have performed an investigation that would allow us to examine thoroughly the account in question; Drewser141.
We have looked into this player's records and collected the previous hands in which this player used the Disconnect Protection. Our goal was to look for a pattern where the player usually disconnects in key moments.
Some of the parameters we use when investigating possible protection abuse:
The player's cards at the time of disconnection.
The player's previous action (whether he was betting/raising) and also the actions of the other players at the time of disconnection. The benefit obtained by a player disconnecting The timing of disconnection A players pattern of disconnections Previous allegations made by other players and/or the system
Using the information listed above we have investigated the history of player Drewser141 thoroughly and have found that along with the hand you reported, the player has shown some sign of disconnecting at keys times. Although that might seem suspicious, the player has in fact not disconnected more than what might be normal with an unstable internet connection and the hands in which he was reported by players or the system are borderline suspicious, at best.
Nonetheless, we have recorded your complaint into the players account and will keep this investigation on file. In addition, our gaming experts will be monitoring this player's account. If the player does at any time show a pattern of abuse we will remove his protection. We have sent an email to the player informing him of the investigation and making him aware that his actions are being monitored.
We thank you for taking the time to report your suspicions. Keeping the games honest is our highest priority. If you need any clarifications or have any questions or concerns please feel free to contact us. We will be more than happy to assist you.
Best regards,
Maurice Black,
Investigations Team,
alerts@partypoker.com
www.partypoker .com
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